Method and system for incident analysis

Abstract

The present disclosure discloses methods and systems for incident analysis. The method includes identifying incident information relevant to the incidents on a computer network. Herein, the incident information is gathered over a predetermined run-time period prior to occurrence of the incidents. Further, a context for the incidents based on the incident information, including generating a chain of event classification for the incidents based on a reasoning-based analysis of an event correlation, is determined. Moreover, an incident summary for the incidents is determined, followed by, determining a root cause for the incidents. Thereafter, a resolution on the computer network based on the root cause, is implemented. Specifically, the resolution information, associated with the root cause, is gathered and a resolution communication having the incident summary, the root cause, and an explanation associated with the root cause, is generated.