The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 20, 2026
Filed:
Dec. 12, 2022
Outbound Ai Inc., Seattle, WA (US);
Jonathan Wiggs, Seattle, WA (US);
Outbound AI Inc., Seattle, WA (US);
Abstract
Systems and methods for automatically navigating through an IVR system's menu to enable a caller to efficiently accomplish the goal of their call. A model of the menu structure is developed and includes an identification of one or more parts of speech contained in a menu item, and identification of an entity or entities that are part of the menu item, where such an entity may be a noun, a name, a specific object, or the subject of a sentence or phrase. After identifying the parts of speech and the entities involved in the menu item, a 'pattern' or contents of each unique path through the IVR system is constructed and associated with a desired response or action.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile