Enhanced ride hailing services and systems

Abstract

The technology provides ride hailing systems and methods. This can include receiving, by a ride hailing system, a ride hail request from a user's client device. The ride hail request includes information about a pickup or a drop-off to be scheduled. The process includes obtaining real-time information including fleet constraint information associated with a fleet of vehicles, and applying the received information and the real-time information to a ride hailing model that was trained on training data including customer preference data and historical fleet trip information. The process includes obtaining from the model a set of ride hail suggestions including pickup positions, drop-off positions, walking paths from a given pickup position to a vehicle, and/or walking paths from a given drop-off position to a destination. The process also includes sending the set of ride hail suggestions to the client device for presentation to the user.