Machine learning (ml)-based system and method for customer segmentation and worklist generation

Abstract

A Machine Learning (ML)-based computing system and method for customer segmentation and collections worklist generation is disclosed. The method includes data receiver module configured to receive one or more open invoices from one or more electronic devices associated with a user. Further, the method includes data processing module configured to process the received one or more open invoices. Further, the method includes segment clustering module configured to determine a payment behaviour and customer risk. Further, the method includes worklist generation module configured to generate a customer worklist. Further, the method includes action recommendation module configured to recommend one or more collection strategies. Further, the method includes prioritization module configured to rank each of the one or more customers in the generated worklist. Furthermore, the method includes the data output module configured to output the one or more collection strategies and the ranked one or more customers.