The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12761933 B1

Date of Patent:

Oct. 13, 2026

Filed:

Mar. 25, 2024

Facilitating user device and/or agent device actions during a communication session

Applicant:

Google Llc, Mountain View, CA (US);

Inventors:

Robin Dua, San Francisco, CA (US);

Andrew Tomkins, Menlo Park, CA (US);

Sujith Ravi, Santa Clara, CA (US);

Assignee:

GOOGLE LLC, Mountain View, CA (US);

Attorney:

Gray Ice Higdon

Primary Examiner:

Douglas Godbold

Int. Cl.

CPC ...

G06F 40/30 (2020.01); G06F 3/0481 (2022.01); G06F 9/451 (2018.01); G06F 40/20 (2020.01); G06N 20/00 (2019.01); G10L 15/22 (2006.01); H04L 67/60 (2022.01);

U.S. Cl.

CPC ...

G06F 9/453 (2018.02); G06F 3/0481 (2013.01); G06F 40/20 (2020.01); G06F 40/30 (2020.01); G06N 20/00 (2019.01); G10L 15/22 (2013.01); H04L 67/60 (2022.05);

Abstract

Facilitating user device and/or agent device actions during a communication session. An interactive communications system provides outputs that are tailored to enhance the functionality of the communication session, reduce the number of dialog 'turns' of the communications session and/or the number of user inputs to devices involved in the session, and/or otherwise mitigate consumption of resources during the communication session. In various implementations, the communication session involves user device(s) of a user, agent device(s) of an agent, and the interactive system. The interactive communications system can analyze various communications from the user device(s) and/or agent device(s) during a communication session in which the user directs various communications to the agent, and in which the agent optionally directs various communications to the user. The interactive communications system provides action performance element(s) and/or other output(s) that are each specific to a corresponding current intent and corresponding current action of the communication session.

Find Patent Forward Citations

Dua, Robin. (2026). Facilitating user device and/or agent device actions during a communication session (U.S. Patent No. 12761933). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12761933

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile