The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 06, 2026
Filed:
Aug. 28, 2024
Bank of America Corporation, Charlotte, NC (US);
Debdatta Das, Plano, TX (US);
Sohail Lalani, Stevenson Ranch, CA (US);
Tony Lee Thurmond, Highland Village, TX (US);
James V Biggerstaff, Richardson, TX (US);
Tamara Mccourry, The Colony, TX (US);
David Alden Chervenak, Newton Centre, MA (US);
Remya Durairasu, Prosper, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
A system comprises a memory communicatively coupled to at least one processor. The at least one processor is configured to receive a communication operation associated with an entity and execute a machine learning algorithm to determine feedback data in the communication operation, determine categorization formats associated with multiple datapoints in the feedback data, assign a specific weighted value to each datapoint based on respective categorization formats, compare the datapoints to the reference datapoints; determine whether the datapoints at least partially matches the reference datapoints, determine multiple weighted values for each of the datapoints that match the reference datapoints, aggregate the weighted values into a match value; determine whether the match value is less than a value threshold, and determine that the entity is associated with the one or more user profiles in response to determining that the match value is less than the value threshold.