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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12755109 B1

PDFFull Text
Date of Patent:
Oct. 06, 2026

Filed:

Jul. 15, 2024

Method and system for generative ai based unified virtual assistant

Applicant:

Tata Consultancy Services Limited, Mumbai, IN;

Inventors:

Chanchal Sukhija, Gurugram, IN;

Mahendrababu Ramanathan, Chennai, IN;

Ramchandar Raghunathan, Chennai, IN;

Amit Kumar Sharma, Indore, IN;

Abhishek Bathija, New Delhi, IN;

Amey Gujre, Pune, IN;

Talish Hussain, West Bengal, IN;

Aseem Prakash, Uttar Pradesh, IN;

Rahul Vasa, Kolkata, IN;

Prashant Bhardwaj, New Delhi, IN;

Arunkumar Agrawal, Pune, IN;

Assignee:

Tata Consultancy Services Limited, Mumbai, IN;

Attorney:

Finnegan, Henderson, Farabow, Garrett & Dunner, LLP

Primary Examiner:

Pierre Louis Desir

Assistant Examiner:

Cody Douglas Hutcheson

Int. Cl.
CPC ...
G06F 40/40 (2020.01); G06F 9/451 (2018.01); G06F 40/205 (2020.01);
U.S. Cl.
CPC ...
G06F 40/40 (2020.01); G06F 9/453 (2018.02); G06F 40/205 (2020.01);
Abstract

This disclosure relates generally to a method and system for generative AI based unified virtual assistant. Conventional virtual assistant for enterprise systems needs to be configured for a specific industry or stakeholder and does not provide support for all stakeholders in the enterprise. Also, conventional rule-based virtual assistant or machine learning based virtual assistant need a large database for proper functioning. The disclosed method and system provide a unified virtual assistant for all processes in the enterprise. The unified virtual assistant provides support for all stakeholders in the enterprise and can answer all kinds of queries related to any process of the enterprise according to a role of a user logged into the system. The unified virtual assistant interprets user's query and generates effective prompts depending on the user's query which can be specific to customer, employee, executive or support desk users of the enterprise.

Find Patent Forward Citations

Sukhija, Chanchal. (2026). Method and system for generative ai based unified virtual assistant (U.S. Patent No. 12755109). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12755109

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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