The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 29, 2026
Filed:
Mar. 07, 2023
T-mobile Innovations Llc, Overland Park, KS (US);
Srikanth Reddy Annadi, Aubry, TX (US);
Yuen-Ping Chan, Bothell, WA (US);
Andreas Thomas Hindman, Redmond, CA (US);
Jim Song, Suwanee, GA (US);
Sabitha Vikram, Alpharetta, GA (US);
T-Mobile Innovations LLC, Overland Park, KS (US);
Abstract
Various embodiments discussed herein are directed to improving existing technologies by generating a natural language sequence, which is a candidate for a first person to utter or not utter at least partially responsive to and based on a detected natural language utterance of a second person. A first score indicative of customer satisfaction is determined based on the content of the detected natural language utterance and learning patterns or associations within historical transcripts between, for instance, a customer and a customer service agent. Based on the level of customer satisfaction, the natural language sequence is generated.