The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 29, 2026
Filed:
Jan. 29, 2024
Sanctuary Cognitive Systems Corporation, Vancouver, CA;
James Gordon Wells, North Vancouver, CA;
Geordie Rose, Vancouver, CA;
Suzanne Gildert, Vancouver, CA;
Sanctuary Cognitive Systems Corporation, Vancouver, CA;
Abstract
Robot control systems, methods, control modules and computer program products that leverage one or more large language model(s) (LLMs) and a repository of omnichannel customer data in order to autonomously interact with a customer are described. A robot identifies a customer and accesses data about the customer from a database of omnichannel customer data. The robot generates a natural language (NL) query that includes customer data expressed in NL, contextual information expressed in NL, and a request for something to say to the customer. The LLM provides something to say for the robot, which the robot converts into audio signals and projects to the customer. The interaction may continue bidirectionally, with the robot transcribing responses from the customer in NL and querying the LLM for return responses.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile