The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 22, 2026
Filed:
Nov. 20, 2024
Uipco, Llc, San Antonio, TX (US);
Oscar Roberto Tijerina, San Antonio, TX (US);
Edward Manuel Alonzo, III, San Antonio, TX (US);
Daniel Nathan Kalinoski, San Antonio, TX (US);
Keegan Patrick Hayes, Whitestown, IN (US);
Octavia Lloyd, Riverview, FL (US);
Oscar Guerra, San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Aspects of the present disclosure are directed to configuring smart digital agents for interactions over a user interaction lifecycle. Organizations that provide users services can interact with these users over a variety of interactions channels. For example, audio sessions can be initiated between the users and agents of the service provider. Smart digital agents can interact with users to perform the users' requested functionality or otherwise accomplish tasks. However, at times user interactions can face challenges, for example due to a mismatch in the capabilities of the digital agent and the requirements of the user. Implementations configure smart digital agents for interactions over a user interaction lifecycle. A live agent can select the smart digital agent(s) for user interactions, select predefined workflow(s) for the interactions, and provide live agent controls that further configure the selected smart digital agent(s) in a manner that tailors functionality to the user's issue(s).