The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 22, 2026
Filed:
Jul. 16, 2024
Bank of America Corporation, Charlotte, NC (US);
Sivakumar Nagarajan, Plano, TX (US);
Michelle Rodrigues, Jersey City, NJ (US);
John T. Blackmon, Jacksonville, FL (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
A system for utilizing push alert notifications includes an auto-dialer having a notification/dialing list of push alert notification recipients. The system also includes an interactive response system, an outbound orchestrator utility, a notification service utility and an electronic chat platform. The outbound orchestrator utility transmits instructions for the push alert notification to the notification service utility. The instructions include a scheduled time for a scheduled automated call. The instructions display an actionable viewing screen that prompts the member to accept the scheduled time for the scheduled automated call, to schedule a different time for an occurrence of a scheduled automated call execution, or to initiate an electronic chat. When the member accepts the prompt to initiate the electronic chat, the instructions send an electronic message along a communication rail to an interactive response system associated with a chat utility located at an agent device.