The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 15, 2026
Filed:
Apr. 19, 2024
Rakuten Symphony, Inc., Tokyo, JP;
Tasnim Ahmed, Tokyo, JP;
RAKUTEN SYMPHONY, INC., Tokyo, JP;
Abstract
A method includes normalizing one or more key performance indicator (KPI), where the one or more KPI include user-level quantitative KPI or user-level qualitative KPI; determining whether weights are available for each normalized KPI; and in response to the weights being available for each normalized KPI, converting, based on the weights for each normalized KPI, each normalized KPI to a customer experience index (CEI) for each user and for each network service. The method further includes determining whether a trend shift has occurred based on the CEI; and automatically generating an alert in response to a determination that the trend shift occurred.