The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 15, 2026
Filed:
Feb. 14, 2024
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Lev Haikin, Tel-Aviv, IL;
Nelly David, Tel-Aviv, IL;
Eyal Orbach, Tel-Aviv, IL;
Avraham Faizakof, Tel-Aviv, IL;
Abstract
A method for generating a hierarchical taxonomy relating to an interaction aspect from conversation data. The method includes a first process for generating insights that includes: receiving conversation data for a first interaction; determining a conversation portion relevant to the interaction aspect and a question prompt and providing them as inputs to an LLM; and generating responsive output text via the LLM as the first insight. In a second process, inputs are provided to the LLM that include the insights, a first instruction to generate category names based on the insights, and a second instruction to make a category assignment for each insight. The second process further includes receiving from the LLM the generated category names and category assignments; grouping the insights by those having the same category assignment; and generating a hierarchical taxonomy according to the groupings.