The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 08, 2026
Filed:
Feb. 17, 2022
Elemental Cognition Inc., Wilton, NY (US);
David A. Ferrucci, Wilton, CT (US);
Gregory H. Burnham, Brooklyn, NY (US);
Aditya A. Kalyanpur, Fort Lee, NJ (US);
David Nachman, New York, NY (US);
Bridgewater Associates EC IP, LLC, Westport, CT (US);
Abstract
A collaborative user support system may include support components and a user portal to interact with a user and generate solutions to user problems. The support components may include a natural language understanding (NLU) engine, a reasoning engine, a semantic search engine, a multimodal dialog engine, and an active learning engine. The user portal may receive input dialog and the NLU engine may translate the dialog into machine language. The reasoning engine may determine whether the dialog includes a problem and call the semantic search engine to identify a potential solution. The multimodal dialog engine may determine a visual representation of a problem and/or solution. The active learning engine may receive user feedback on generated solutions for continuous improvements to the system.