The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 08, 2026
Filed:
Mar. 30, 2021
United Services Automobile Association (Usaa), San Antonio, TX (US);
Michael P. Gout, San Antonio, TX (US);
Fredrick W. Rodgers, Frisco, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A virtual coaching assistant may train one or more machine learning models to determine an output that is likely to result in an optimal outcome for a customer service agent based on a customer service scenario. The virtual coaching assistant may apply the trained models to data sets indicating customer service scenarios. The virtual coaching assistant may determine to import one or more of the models. The virtual coaching assistant may feed a data set to the model to receive an output. The virtual coaching assistant may generate a coaching suggestion based on one or more outputs from one or more models. The virtual coaching assistant may transmit the coaching suggestion to a user device.