The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 08, 2026
Filed:
Oct. 09, 2020
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventor:
Scott Mackie, Glasgow, GB;
Assignee:
Verint Americas Inc., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/016 (2023.01); G06F 16/93 (2019.01); G06Q 30/02 (2023.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06F 16/93 (2019.01); G06Q 30/02 (2013.01); H04M 3/5175 (2013.01);
Abstract
The present invention is a system and method for organizing and integrating electronic customer service resources. A CEC system from a customer interaction receives data from a customer interaction and analyzes the data using a CAE incorporating a set of analytics rules before selecting a customer service module or a document from a document database based on the analysis. This data analysis and module or document selection repeats until all data received by the CEC system has been analyzed.