The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 08, 2026
Filed:
Mar. 31, 2023
Bmc Helix, Inc., Houston, TX (US);
BMC Helix, Inc., Houston, TX (US);
Abstract
An incident ticket having a worklog field for a resolution field and a worklog providing a history of actions taken during attempts to resolve an incident may be received. The incident ticket may be processed using a domain-specific machine learning model trained using training data that includes a plurality of resolved incident tickets, to thereby generate at least one resolution statement. Source data used by the domain-specific machine learning model in providing the at least one resolution statement may be determined, the source data including one of the worklog and the training data. A hallucination score may be assigned to the at least one resolution statement, based on the source data, to identify hallucinated content within the at least one resolution statement. The at least one resolution statement may be modified to remove the hallucinated content and thereby obtain a resolution for inclusion in the resolution field.