The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 01, 2026
Filed:
Apr. 17, 2023
T-mobile Usa, Inc., Bellevue, WA (US);
Antoine T. Tran, Bellevue, WA (US);
Emile Minh Tran, Sammamish, WA (US);
T-Mobile USA, Inc., Bellevue, WA (US);
Abstract
Techniques are described herein for providing for automatic routing of a call to an appropriate support unit. Such techniques may comprise receiving, from an automatic call distributor (ACD) component, first information about a call that is received at a call center from a user. The techniques may be performed at a routing engine based on information about the call. Upon receiving such a call, second information associated with the call may be retrieved and, based on the first information and/or the second information associated with the call, a set of potential call reasons may be generated. A selected call reason may then be determined from the set of potential call reasons, a support unit associated with the selected call reason may be identified, and an indication of the support unit may be provided to the ACD component.