The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Sep. 01, 2026

Filed:

Dec. 21, 2023
Applicant:

Motorola Solutions, Inc., Chicago, IL (US);

Inventors:

Prajakta A Kolhe, Barrington, IL (US);

Sally B Lopez, West Dundee, IL (US);

Srividya G Subramanyam, South Barrington, IL (US);

Assignee:

MOTOROLA SOLUTIONS, INC., Chicago, IL (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/22 (2006.01); H04M 11/04 (2006.01); G06F 40/174 (2020.01);
U.S. Cl.
CPC ...
H04M 3/2218 (2013.01); H04M 11/04 (2013.01); G06F 40/174 (2020.01);
Abstract

When an emergency service provider receives a call, the emergency service provider determines that the caller has an emergency user profile in an emergency service information system configured to release user profile data for a given caller to the emergency service provider when the given caller places an emergency call. Based on this determination, the emergency service provider uses a transcript of the call to identify inconsistencies between information in the transcript and information in the caller's emergency user profile, and the emergency service provider automatically sends a request to the caller to update their user profile along with an indication of the identified inconsistencies from the transcript. Upon receiving authorization from the caller, the emergency service provider updates the caller's user profile using the information identified from the transcript.


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