The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 25, 2026
Filed:
Jul. 26, 2024
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Darin A Smith, Le Roy, IL (US);
Michael Scott Heihn, Normal, IL (US);
Christopher Carroll, Bloomington, IL (US);
Prashant G Hiremath, Normal, IL (US);
Ramalakshmi Kiran Kandury, Bloomington, IL (US);
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Abstract
A contact record enrichment system receives contact records generated by a contact center platform in association with individual contacts handled by a contact center. If multiple contacts are part of a contact chain associated with the same customer journey, such as a customer journey that involves one or more transfers between different contacts, the contact record enrichment system enriches corresponding contact records with transfer data about the entire customer journey. The transfer data added to an individual contact record for an individual contact in the customer journey causes the contact record to indicate information about the entire customer journey, in addition to information about the individual contact.