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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12719820 B1

PDFFull Text
Date of Patent:
Aug. 25, 2026

Filed:

Nov. 14, 2022

System and method for personalization of a chat bot

Applicant:

Truist Bank, Charlotte, NC (US);

Inventors:

Barath Jayaraman, Fort Mill, SC (US);

Alex Heath Misiaszek, Cornelius, NC (US);

Assignee:

TRUIST BANK, Charlotte, NC (US);

Attorneys:

Michael A. Springs, Esq.

Shumaker, Loop & Kendrick, LLP

Patrick B. Horne

Primary Examiner:

Maria S Ayad

Int. Cl.
CPC ...
H04L 51/02 (2022.01); G06F 40/30 (2020.01); G06N 20/00 (2019.01); H04L 9/40 (2022.01); H04L 51/52 (2022.01); H04L 67/306 (2022.01);
U.S. Cl.
CPC ...
H04L 51/02 (2013.01); H04L 51/52 (2022.05); H04L 63/0823 (2013.01); H04L 67/306 (2013.01); G06F 40/30 (2020.01); G06N 20/00 (2019.01);
Abstract

A system and method are described for personalizing a chat bot for a user. The system and method include receiving user authentication, retrieving a user profile, determining a user personality using an AI engine configured to predict the user's personality, receiving indication for a chat bot response, determining content and personality of the chat bot response based on the user profile, sending the chat bot response, receiving a user reply, determining user sentiment from the user reply, and recording user sentiment, response, and reply in the user profile. The system and method may further include providing the user with a predetermined personality for the chat bot.

Find Patent Forward Citations

Jayaraman, Barath. (2026). System and method for personalization of a chat bot (U.S. Patent No. 12719820). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12719820

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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