The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 25, 2026
Filed:
Oct. 17, 2024
International Business Machines Corporation, Armonk, NY (US);
Ana Paula Appel, São Paulo, BR;
Diego Brito Veiga, Campinas, BR;
Paulo Rodrigo Cavalin, Rio de Janeiro, BR;
Andre Felipe P Lopes, Jacarei, BR;
Jorge Damiao Barbosa Das Chagas, Sao Jose dos Campos, BR;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A system includes a processor that executes computer executable components stored in a memory. The computer executable components include an identification component that identifies a user associated with a complaint and queries a database for historical data pertaining to the user. The computer executable components further include an analysis component that analyzes the complaint. The computer executable components also include an issue component that determines an issue from the user complaint, based at least in part on the analysis. The computer executable components further include a mapping component that identifies, based on the determined issue, one or more similar complaints from the historical user data, and extracts an inference context from a knowledge graph. The computer executable components also include a resolution component that generates a solution to the determined issue.