The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 11, 2026
Filed:
Jun. 17, 2024
Celligence International Llc, Guaynabo, PR;
Pavan Agarwal, Dorado, PR;
Gabriel Albors Sanchez, San Juan, PR;
Jonathan Ortiz Rivera, San Juan, PR;
Jennifer Vallinayagam, Guaynabo, PR;
Celligence International LLC, Guaynabo, PR;
Abstract
Systems and methods are provided for facilitating automated administration of email messages received by a customer service representative including a service email administrator system that reviews incoming email messages, analyzes the content, assesses emotional sentiment, urgency, and determines the best course of action. The conversation administrator is configured to use natural language processing and machine learning algorithms to generate automated responses, provide email response drafts for customer service representative (CSR) review, or route emails to CSRs based on the sentiment or urgency.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile