The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 04, 2026
Filed:
Apr. 22, 2024
Gong.io Ltd., Ramat Gan, IL;
Shlomi Medalion, Lod, IL;
Ortal Ashkenazi, Kfar-Saba, IL;
Guy Netser Eyal, Jerusalem, IL;
Eldar Hacohen, Giv'atayim, IL;
Adi Rizo, Tel Aviv, IL;
Nadav Hoze, Kadima, IL;
GONG.io Ltd., Ramat Gan, IL;
Abstract
A system and method for generating LLM-based chatbot responses are provided. The method includes generating, using a first specific-trained language model (STLM), which returns a set of filters based on an input question, wherein the input question relates to at least one sales call; filtering a call dataset based on the set of filters, wherein the set of filters is applied to metadata included in the call dataset, wherein the call dataset further includes at least transcripts; embedding the input question into a vector representation; comparing the vector representation of the input question to vector representations of textual information stored in the call dataset to retrieve a target dataset; engineering a prompt to provide a single coherent command including information in the target dataset and the input question; and feeding the engineered prompt to a second STLM to retrieve an answer to the input question.