The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 04, 2026
Filed:
Jun. 03, 2024
GE Precision Healthcare Llc, Waukesha, WI (US);
Lucas Jason Divine, West Allis, WI (US);
James William Gualtieri, Glenshaw, PA (US);
Mohit Dwivedi, Deerfield, IL (US);
Rory O'gallagher, Baltimore, MD (US);
Peter Anthony Eggleston, Melrose, MA (US);
Thiruvarul Selvan Senthivel, Snoqualmie, WA (US);
GE PRECISION HEALTHCARE LLC, Waukesha, WI (US);
Abstract
Systems/techniques that facilitate automatic product support systems and methods via generative artificial intelligence (GAI) and customer interactions are provided. In various embodiments, a system can access an electronic interaction record pertaining to a software product. In various aspects, the system can synthesize, via execution of GAI on the electronic interaction record, first text that describes a problem afflicting the software product. In various instances, the system can determine, based on executing the GAI on the first text, whether there is an available software feature in an available software feature repository that addresses or solves the problem. In various cases, the system can, in response to a determination that there is no available software feature that addresses or solves the problem, synthesize, via execution of the GAI on the first text, a recommended design alteration to the software product that would address or solve the problem.