The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Aug. 04, 2026

Filed:

Aug. 30, 2023
Applicant:

Delta Air Lines, Inc., Atlanta, GA (US);

Inventors:

William Seo, Atlanta, GA (US);

Garrett Paul Simmer, Atlanta, GA (US);

Mallikarjuna Bachu, Cumming, GA (US);

Chinar Dankhara, Atlanta, GA (US);

Vivian Aranha, Atlanta, GA (US);

Assignee:

Delta Air Lines, Inc., Atlanta, GA (US);

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 40/58 (2020.01); G06Q 50/14 (2012.01); G10L 17/02 (2013.01); G10L 17/04 (2013.01); G10L 17/14 (2013.01);
U.S. Cl.
CPC ...
G06F 40/58 (2020.01); G10L 17/02 (2013.01); G10L 17/04 (2013.01); G10L 17/14 (2013.01); G06Q 50/14 (2013.01);
Abstract

Automatic translation using an interaction application can include detecting a conversation between an agent and a customer, capturing audio data associated with the interaction, and identifying a speaker associated with speech represented by the audio data. If the speaker is determined to be the customer, a customer language can be determined, the speech can be translated from the customer language to the agent language, and the translation can be output to the agent. If the speaker is determined to be the agent, the speech can be translated to the customer language and output to the customer.


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