The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 04, 2026
Filed:
Jun. 28, 2024
Asapp, Inc., New York, NY (US);
Tao MA, Mountain View, CA (US);
Hugh Nicholas Perkins, New York, NY (US);
Mitchell Steven Morgan, Cedar Park, TX (US);
Michael Griffiths, Brooklyn, NY (US);
Satchuthananthavale Rasiah Kuhan Branavan, Caterham, GB;
Kilian Quirin Weinberger, Ithaca, NY (US);
ASAPP, INC., New York, NY (US);
Abstract
An automated support process implemented with a language model may be improved by allowing a human agent to provide input to the language model to fix mistakes or otherwise improve the automated support process. In some implementations, a language model prompt may be used to instruct a language model to be able to provide a response that includes requesting assistance from a human agent. The request for assistance may then be sent to the human agent and a response from the human agent may then be processed by the language model to allow the language model to provide better responses for the support process. In some implementations, a human agent may monitor automated support sessions and provide unrequested input into a support session where needed to improve the quality of the support session.