The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 04, 2026
Filed:
Mar. 29, 2023
Wells Fargo Bank, N.a., San Francisco, CA (US);
Manesh Saini, New York, NY (US);
Omar Zeitoun, New York, NY (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
Systems and methods may generally be used for managing customer interactions with employees of an institution. An example method may include detecting natural language used during at least one interaction of a customer with the institution. The example method may include determining whether the interaction complies with a compliance standard corresponding to customer interactions with the institution based on analysis of the natural language. The example method can further include generating a recommendation for interacting with the customer or other customers during an interaction with the institution.