The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 04, 2026
Filed:
Jan. 30, 2024
Bank of America Corporation, Charlotte, NC (US);
Kalyan V. Pasumarthi, Plano, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Systems and methods are provided for troubleshooting a user inquiry using an artificial intelligence ('AI') engine. The systems and methods may receive the user inquiry at the AI engine. The systems and methods may parse the user inquiry to identify an issue category. The systems and methods may retrieve a troubleshooting guide including a plurality of consecutive steps. The systems and methods may use the AI engine to associate each of the plurality of steps with one or more characteristics. The systems and methods may retrieve user data associated with the characteristics. The systems and methods may determine one or more of the plurality of consecutive steps to skip based on the retrieved user data. The systems and methods may execute the non-skipped consecutive steps. The systems and methods may determine a resolution to the issue.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile