The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 28, 2026
Filed:
Sep. 28, 2021
Applicant:
Ncr Voyix Corporation, Atlanta, GA (US);
Inventor:
Christopher John Costello, Suwanee, GA (US);
Assignee:
NCR Voyix Corporation, Atlanta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 20/18 (2012.01); G06N 20/00 (2019.01); G06V 20/40 (2022.01);
U.S. Cl.
CPC ...
G06Q 20/18 (2013.01); G06N 20/00 (2019.01); G06V 20/41 (2022.01); G06V 20/44 (2022.01);
Abstract
Two or more simultaneous conditions occurring during two or more Self-Service transactions that require a response from an attendant of a management terminal are evaluated in real time. A suggested or an expected response of the attendant for each transaction is determined based on the evaluation. A priority for each expected response relative to the other expected responses is determined based on the evaluation. A queue of the expected responses in priority order is provided in real time to the management terminal for action on the expected responses in the priority order by the attendant.