The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 14, 2026
Filed:
Dec. 07, 2022
Samsung Electronics Co., Ltd., Suwon-si, KR;
Sanghyuk Yoon, Suwon-si, KR;
Heejun Song, Suwon-si, KR;
SAMSUNG ELECTRONICS CO., LTD., Suwon-si, KR;
Abstract
An electronic apparatus includes a memory, and a processor connected to the memory and configured to control the electronic apparatus, where the processor is configured to identify a plurality of counseling end histories among a plurality of counseling histories stored in the memory, each of the plurality of counselling end histories indicating that a counselling has failed to answer a user query, based on a ratio of the plurality of counseling end histories to the plurality of counseling histories being equal to or greater than a threshold ratio, identify a first user query based on the plurality of counseling end histories, and based on a number of second user queries having a similarity to the identified first user query being equal to or greater than a first threshold number, acquire an answer to the first user query.