The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 14, 2026
Filed:
Nov. 04, 2024
Servicenow, Inc., Santa Clara, CA (US);
Gaurav Goyal, San Jose, CA (US);
Tao Feng, Palo Alto, CA (US);
Dariush Shahgoshtasbi, Bellevue, WA (US);
Udayan Kumar, Kirkland, WA (US);
Manish Kumar Das, Union City, CA (US);
Sathish Kumar Gurram, Hayward, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
A method includes obtaining an incident report and assigning an incident type to the incident report. The method also includes determining that the incident type has not been assigned to any prior incident reports and generating a prompt associated with the incident type based on determining that the incident type has not been assigned to any prior incident reports. The method also includes generating a response to the incident report based on the prompt using a large language model (LLM).