The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 07, 2026
Filed:
Mar. 20, 2024
Bank of America Corporation, Charlotte, NC (US);
Shailendra Singh, Thane West, IN;
Saurabh Gupta, New Delhi, IN;
Bank of America Corporation, Charlotte, NC (US);
Abstract
The disclosed system utilizes a language classifier to identify the language of a communication transcript. Additionally, the system identifies the intent of the communication transcript using a first natural language processing (NLP) MLM, detects keywords within the communication transcript using a second NLP MLM, and selects target data records to associate with the communication transcript. The selection of target data records includes determining, for each data record from a set of data records, a probability score indicating the likelihood that each data record is associated with the communication transcript. This probability score is determined by a data record prediction MLM. Moreover, the system selects target data records with the highest-ranking probability scores. Finally, the system generates a display report based on the selected target data records and renders the display report on a display of a spatial computing device.