The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 07, 2026
Filed:
May. 19, 2023
Oracle International Corporation, Redwood Shores, CA (US);
Ashish Agarwal, Longmont, CO (US);
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
Systems, methods, and other embodiments associated with concurrently joining voice channels and web channels are described. In one embodiment, a method includes establishing a voice session to communicate over an audio channel, wherein a live agent communicates audio voice signals with a user. In response to identifying an issue from the user, transmitting a navigation link wherein the navigation link, when activated, navigates a browser to a web page associated with the issue. A web session is established to communicate between the browser and the web page. The voice session and the web session associated with the user are linked together. A call controller may then communicate simultaneously with both channels since they are connected allowing a live agent to disconnect from the audio channel.