The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 30, 2026
Filed:
Sep. 26, 2024
Sap SE, Walldorf, DE;
Anviti Srivastava, Gurugram, IN;
Lukas Konstandin, Wiesloch, DE;
Sudhir Verma, Gurgaon, IN;
Nirjar Gandhi, New Delhi, IN;
Nibedita Dutta, Kharagpur, IN;
Aditya Agashe, Chinchwad, IN;
SAP SE, Walldorf, DE;
Abstract
A logfile recommender service incorporates trained machine learning models to predict recommended logfile types for support tickets. The machine learning models are trained using data from past support tickets such as titles, problem descriptions, and communication records. After receiving a request to generate a logfile recommendation for a given support ticket, the logfile recommender service first calls an attachment prediction machine learning model (e.g., a binary classification model) to predict whether logfiles are relevant to the support ticket. If so, the logfile recommender service calls an attachment recommendation machine learning model (e.g., a multi-label classification model) to generate a list of recommended logfile types for the support ticket, which is output by the logfile recommender service as the logfile recommendation. Logfiles of the recommended types can then be attached to the support ticket to facilitate and expedite resolution of the support ticket.