The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 30, 2026
Filed:
Dec. 04, 2024
Verint Americas Inc., Alpharetta, GA (US);
Karni Gilon, Herzliya, IL;
Dvir Cohen, Tel Aviv, IL;
Ron Peretz Epstein Koch, Tel Aviv, IL;
Avidor Tenenboim, Holon, IL;
Verint Americas Inc., Alpharetta, GA (US);
Abstract
Systems and methods for improving query creation and AQM are provided. A user interface is provided that allows an analyst to generate and test queries. After the analyst provides a query, one or more subsets of previous call center interactions are selected to test the provided query using methods such as a large language model or string vectorization. Once the subsets of interactions are selected, an LLM is used to evaluate the query against the subset. The evaluations may indicate interactions which were positive and which interactions were negative and may include quotes from the interactions that support the evaluations. The evaluations are presented to the analyst for review, and the analyst may revise the query in view of the evaluations. Once the analyst is satisfied with the performance of the query, the query may be used by the LLM to perform AQM for new interactions in the call center.