The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 23, 2026
Filed:
Dec. 13, 2023
Verint Americas Inc., Alpharetta, GA (US);
Joshua Feast, Weston, MA (US);
Ali Azarbayejani, Carlisle, MA (US);
John Kane, Dublin, IE;
Jorge Calzada, Needham, MA (US);
Richard Brutti, Stow, MA (US);
Kye Taylor, Castle Rock, CO (US);
Assaf Pines, Needham, MA (US);
Cristina Gorrostieta, Arlington, MA (US);
Matt Roddy, Dublin, IE;
Reza Lotfian, Revere, MA (US);
Verint Americas Inc., Alpharetta, GA (US);
Abstract
Techniques for monitoring and improving emotional well-being of an employee are described. Stream of audio data corresponding to a call between an employee and a customer may be received. One or more acoustic features and/or audio feature data may be generated from the audio data. Word embedding data corresponding to the audio data may be generated. An employee experience score may be generated using a machine learning (ML) model, word embedding data, and the one or more acoustic features, where the score corresponds to an experience level of the first speaker during the call with the second speaker. Based on the score, an action may be caused to be performed. In some embodiments, one or more notifications may be generated based on data related to the audio data, where at least notification is configured to improve an experience level for the first speaker.