The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 23, 2026
Filed:
Jul. 30, 2021
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventors:
Abhinav Aggarwal, Albuquerque, NM (US);
Ian Roy Beaver, Spokane, WA (US);
Cynthia Freeman, Albuquerque, NM (US);
Jonathan Patrick Merriman, Spokane, WA (US);
Assignee:
Verint Americas Inc., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/06 (2013.01); G06F 40/35 (2020.01); G10L 15/01 (2013.01); G10L 15/22 (2006.01);
U.S. Cl.
CPC ...
G10L 15/063 (2013.01); G06F 40/35 (2020.01); G10L 15/01 (2013.01); G10L 15/22 (2013.01); G10L 2015/0635 (2013.01); G10L 2015/0638 (2013.01); G10L 2015/225 (2013.01);
Abstract
A method of determining influence of language elements in script to an overall classification of the script by perturbing the dataset representing a conversation. In some instances, for example, in the conversation, the language elements and turns within the conversation (e.g., in a chat bot) are analyzed for their influence in escalation or non-escalation of the conversation to a higher level of resolution, e.g., to a human representative or manager.