The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 23, 2026
Filed:
Dec. 10, 2021
Wells Fargo Bank, N.a., San Francisco, CA (US);
Chintan Mehta, San Ramon, CA (US);
Michelle Moore, Mooresville, NC (US);
Ramakrishna Swarup Pogalur, San Ramon, CA (US);
Kunal Jha, Indian Land, SC (US);
Kapil Soni, Bangalore, IN;
Venkatesan Chinnaraju, Fremont, CA (US);
Upul D. Hanwella, San Francisco, CA (US);
Ranganathan Kanchi, San Francisco, CA (US);
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
A computing system is described that includes a natural language processing (NLP) node configured to receive an input data stream during a communication session with a customer; select a primary NLP engine for the communication session from a plurality of NLP engines based on accuracy scores, use case requirements, and/or performance constraints; and route the input data stream to the primary NLP engine. The NLP node may select one or more of the other NLP engines to operate as secondary NLP engines in training stages or as standby NLP engines during the communication session. The output from the primary NLP engine may be used to generate responses to customer queries within the input data stream. At a communication session boundary, the NLP node may select the most appropriate one of the NLP engines to operate as the primary NLP for a subsequent communication session.