The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 16, 2026
Filed:
Apr. 27, 2023
T-mobile Usa, Inc., Bellevue, WA (US);
Tanvir Ahmmed, Parsippany, NJ (US);
Prabha Jayaram, Cranbury, NJ (US);
Krishnan Prashanth, College Station, TX (US);
T-Mobile USA, Inc., Bellevue, WA (US);
Abstract
An information technology (IT) service platform that provides technical improvements to IT service management (ITSM) and IT operation management (ITOM) is configured to monitor and detect natural language queries related to IT network nodes and fault management alarming thereof in multiple communication channels. The IT service platform is further configured to map a detected natural language query to one of a catalog of pre-defined IT services. The IT service platform is further configured to use current alarming states or information to determine a complexity of the detected natural language query, and the complexity controls whether the IT service platform executes an automated process to perform the mapped IT service, or generates a data record that is flagged to a platform user to manually perform the mapped IT service.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile