Systems and methods for ranking call intent probability

Abstract

Systems, apparatuses, methods, and computer program products are disclosed for deriving call intent probability. An example method includes receiving a set of call menu tokens and creating an n-gram from the set of call menu tokens. The example method further includes receiving an intent call log for a candidate call intent, which includes a frequency of the n-gram and a total frequency, and determining, by scoring circuitry, an n-gram intent score based on the frequency of the n-gram and the total frequency of the intent call log. The example method further includes determining a total score for the candidate call intent based on the n-gram intent score, where the total score provides a measure of a probability of the candidate call intent and outputting a ranked list of call intents comprising the total score and the candidate call intent.