The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 09, 2026
Filed:
Mar. 10, 2023
Ally Financial Inc., Detroit, MI (US);
Samira Shaikh, Charlotte, NC (US);
Zhuo Cheng, Charlotte, NC (US);
Daniel Stephen Lieb, Charlotte, NC (US);
Kimberly Weller, Canton, CT (US);
Ally Financial Inc., Detroit, MI (US);
Abstract
Methods, systems, and devices to support intent discovery using natural language interface are described. A computing system associated with an organization may perform intent discovery using a neuro-symbolic method to generate a set of intents for a set of conversation data sets. For example, the computing system may identify a set of hypotheses for a set of conversation data sets using domain-specific information. The computing system may use a natural language inference engine to generate, for each of a set of data pairs which each include a respective conversation data set and a respective hypothesis, a probability of whether the hypothesis of the data pair is positively entailed by the conversation data set of the data pair. For each probability that satisfies a threshold probability, the computing system may add the associated hypothesis to a set of generated intents.