The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 09, 2026
Filed:
Jan. 12, 2024
Oracle International Corporation, Redwood Shores, CA (US);
Michael Patrick Rodgers, Lake Oswego, OR (US);
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
Techniques for updating a sentiment analysis model in response to feedback for operations that are executed based on an output of the sentiment analysis model are disclosed. The sentiment analysis model analyzes a chat conversation to determine user sentiment. The system executes an operation based on the user sentiment determined by the sentiment analysis model. The operation may be the transfer of the chat conversation from a chatbot to a human agent or the generation of an outbound message by the chatbot. The system receives positive or negative feedback regarding the appropriateness and/or timeliness of the operation. The positive or negative feedback is attributed to the sentiment analysis model. The system generates training data using the feedback. The system then retrains the sentiment analysis model based on the training data.