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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12646076 B1

PDFFull Text
Date of Patent:
Jun. 02, 2026

Filed:

Sep. 21, 2023

Automated customer service assistant via large language model

Applicant:

Sap SE, Walldorf, DE;

Inventors:

Krishnan Harihara Subramanian, Banglaore, IN;

Dinesh Bhandarkar, Bangalore, IN;

Ajay P Sakthikumar, Munnar, IN;

Assignee:

SAP SE, Walldorf, DE;

Attorney:

Klarquist Sparkman, LLP

Primary Examiner:

Matthew T Sittner

Int. Cl.
CPC ...
G06Q 30/00 (2023.01); G06F 40/166 (2020.01); G06F 40/35 (2020.01); G06Q 10/0639 (2023.01); G06Q 10/20 (2023.01); G06Q 30/015 (2023.01);
U.S. Cl.
CPC ...
G06Q 30/015 (2023.01); G06F 40/166 (2020.01); G06F 40/35 (2020.01); G06Q 10/06393 (2013.01); G06Q 10/20 (2013.01);
Abstract

A large language model can be used to implement a service assistant. Natural language commands can be sent to the large language model, which identifies intents and responds with actions and API payloads. The command can then be implemented by an appropriate API call. The assistant can support actions that span a plurality of applications. A wide variety of human languages can be supported, and the large language model can maintain context between commands. Useful functionality such as prompting for missing parameters and the like can be supported.

Find Patent Forward Citations

Subramanian, Krishnan. (2026). Automated customer service assistant via large language model (U.S. Patent No. 12646076). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12646076

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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