The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 02, 2026
Filed:
Sep. 30, 2020
United Services Automobile Association (Usaa), San Antonio, TX (US);
Gregory D. Hansen, San Antonio, TX (US);
Andre R. Buentello, San Antonio, TX (US);
Ashley R. Philbrick, San Antonio, TX (US);
Jose L Romero, Jr., San Antonio, TX (US);
Reynaldo Medina, III, San Antonio, TX (US);
Curtis M. Bell, San Antonio, TX (US);
Yevgeniy V. Khmelev, San Antonio, TX (US);
Stacy Huggar, San Antonio, TX (US);
Ruthie Lyle, Durham, NC (US);
Victor Kwak, Frisco, TX (US);
Jon D Mceachron, Boerne, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Systems and methods ingest extensive data regarding parties and contextual data to determine correlation between a variety of data types, parameters related thereto, and member service representative (MSR) contact events and corresponding staffing levels. The appropriate level of staffing, based on real-time and historical context to meet demand for calls, emails, messages, and other contact or servicing can be calculated without overstaffing.