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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12641318 B1

PDFFull Text
Date of Patent:
May. 26, 2026

Filed:

Jun. 02, 2021

System and method for using a virtual agent to provide consumer electronic device related technical support

Applicant:

Universal Electronics Inc., Scottsdale, AZ (US);

Inventors:

Arsham Hatambeiki, San Francisco, CA (US);

Nicu Ahmadi, San Francisco, CA (US);

Jelmer Jonkman, Almelo, NL;

Assignee:

Universal Electronics Inc., Scottsdale, AZ (US);

Attorney:

.Greenberg Traurig, LLP

Primary Examiner:

Sahar Aqil Riaz

Int. Cl.
CPC ...
H04N 7/16 (2011.01); G06F 3/0488 (2022.01); G06F 40/174 (2020.01); G06V 40/20 (2022.01); G10L 15/22 (2006.01); G10L 25/63 (2013.01); H04N 21/422 (2011.01); H04N 21/442 (2011.01); H04N 21/45 (2011.01); H04N 21/485 (2011.01);
U.S. Cl.
CPC ...
H04N 21/485 (2013.01); G06F 3/0488 (2013.01); G06F 40/174 (2020.01); G06V 40/20 (2022.01); G10L 15/22 (2013.01); G10L 25/63 (2013.01); H04N 21/42203 (2013.01); H04N 21/44218 (2013.01); H04N 21/4524 (2013.01);
Abstract

Contextual information for an ecosystem that includes a consumer electronic device is used by a virtual agent to speed up the process by which the virtual agent provides technical support related to the consumer electronic device. The contextual information is used to reduce the amount of information the virtual agent requires from the consumer. Whilst collecting information from the consumer, the virtual agent also functions to determines if a hand-off of the consumer to a further agent is needed.

Find Patent Forward Citations

Hatambeiki, Arsham. (2026). System and method for using a virtual agent to provide consumer electronic device related technical support (U.S. Patent No. 12641318). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12641318

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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