The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 26, 2026
Filed:
Oct. 05, 2022
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Karl Buhariwala, Sammamish, WA (US);
Adity Agarwal, Redmond, WA (US);
Ganga Narayanan, Kirkland, WA (US);
Kiran Nallabothula, Redmond, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
A method for automatically identifying a root cause of customer dissatisfaction with a software product and creating feedback items to improve the software product includes collecting engagement data pertaining to interactions between a customer and a flow of visual elements presented by the software product and detecting a trigger event indicating that the customer is dissatisfied with the software product. In response to the trigger event and based at least in part on the engagement data, a potential deficiency of the software product is automatically identified and a repair ticket is generated for a development team. The repair ticket identifies the potential deficiency of the software product.