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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12639523 B1

PDFFull Text
Date of Patent:
May. 26, 2026

Filed:

Jul. 18, 2023

Implicitly associating user intents to agent selected responses

Applicant:

Klaviyo, Inc., Boston, MA (US);

Inventors:

Robert Roosevelt Mercer, III, Raleigh, NC (US);

Vera Guttenberger, Cambridge, MA (US);

Casey Koppes, Hermosa Beach, CA (US);

Gabriel Gralla, Somerville, MA (US);

Kaila Corrington, Cambridge, MA (US);

Nithin Gangadharan, Boston, MA (US);

Prisca Sara Joseph, Canton, MA (US);

Andrew Cole Young, Provincetown, MA (US);

David Yi Xiao, Boston, MA (US);

Smit Anish Kiri, Cambridge, MA (US);

Tianxing Liu, Waltham, MA (US);

Sanem Leblebici, Severna Park, MD (US);

Assignee:

Klaviyo, Inc., Boston, MA (US);

Attorney:

Brian R. Short

Primary Examiner:

Irete F Ehichioya

Assistant Examiner:

Samuel undefined Shen

Int. Cl.
CPC ...
G06Q 30/02 (2023.01); G06F 40/166 (2020.01); G06F 40/35 (2020.01); G06F 40/40 (2020.01); G06F 3/0482 (2013.01);
U.S. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 40/166 (2020.01); G06F 40/40 (2020.01); G06Q 30/0281 (2013.01); G06F 3/0482 (2013.01);
Abstract

Apparatuses, methods, and systems for implicitly associating user intents to agent selected responses. One method includes receiving, by a server, a first input text message from a user, displaying, by the server, the first input text message to an agent, receiving, by the server, a first response to the first input text message from the agent, computing a first intent with the first input text message, prompting, by the server, the agent whether to associate the first response with the computed first intent of the first input text message, and recording the first response with the computed first intent of the first input message when the agent indicates an association between the first response with the computed first intent of the first input message.

Find Patent Forward Citations

Mercer, III, Robert. (2026). Implicitly associating user intents to agent selected responses (U.S. Patent No. 12639523). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12639523

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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