The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 26, 2026
Filed:
Oct. 30, 2023
Dell Products L.p., Round Rock, TX (US);
Dell Products L.P., Round Rock, TX (US);
Abstract
Techniques are disclosed for issue handling. One example system includes at least one processing device including a processor coupled to a memory. The processing device is configured to implement the following: processing collected input text into sentence-structured data and non-sentence-structured data. For the non-sentence-structured data, determining a number 'k' of clusters for the non-sentence-structured data, and using a first ML algorithm to generate a non-sentence-structured issues list by categorizing the non-sentence-structured data into ‘k’ clusters. For the sentence-structured data, using a second ML model to generate a sentence-structured issues list based on semantic similarity determined among the sentence-structured data. For each issue in the non-sentence-structured and in the sentence-structured issues lists, identifying linked issues, using a support ticket system, among the non-sentence-structured and the sentence-structured issues lists, and using the linked issues to order each issue based on computing a weighted ranking score for each issue.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile