The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 26, 2026
Filed:
Feb. 27, 2025
Intuit Inc., Mountain View, CA (US);
Wendy Sen Anderson, Mountain View, CA (US);
Kelsey Conophy, Mountain View, CA (US);
Xiaobei Wu, Mountain View, CA (US);
Gregory Joseph Viviano, Mountain View, CA (US);
Noel Fernandes, Mountain View, CA (US);
Katherine Vanessa Wurtzell, Mountain View, CA (US);
Byungkyu Kang, Mountain View, CA (US);
INTUIT INC., Mountain View, CA (US);
Abstract
A method and system for automated support sub-topic classification using large language models (LLMs). The method includes collecting user transcripts and LLM-generated summaries, performing unsupervised learning to identify common themes, generating sub-topics, and creating labeled datasets. A supervised learning model is trained to categorize user transcripts into the identified sub-topics. The system performs categorization of new user queries and generates appropriate action responses.